Spine duct access was originally £1. 23-12-2018 1:46 PM. But this is about to stop. 9 February 2016 at 3:54PM. The BT Telephone line passes directly through tree branches to my house. Re: Full Fibre Installation. Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. £43. In response the operator has joined with the Kelham Island and Neepsend Community Alliance (KINCA) to turn a number of them into “ works of art ” instead. Engineer used 'spare pair' of blue cables for 'new' BT line. We understand that not everyone is well-versed in cables and connections. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. 77. Damaged telephone poles. Brian. BT Openreach issue a special tool and end-protectors for handling it. Hi We have a cable that comes from a telegraph pole a few gardens away that goes to the top of the house facia and gutter area before going into the house. The first engineer said he had to wait until the weekend to get access to a box in the road. Currently I have the BT socket wired as follows: A - Blue wire. Turn your broadband equipment off and then on again. Fix broadband problems in my new home. Highlinder Answer. 0 Likes. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has any. Broadband fees for householders will be going up in line with inflation from April 2023. New modem - no improvement. BT Openreach issue a special tool and end-protectors for handling it. As I mentioned above, you should ensure the freeholder is aware . Openreach fibre modem is communicating with BT exchange for. Openreach equipment on my house. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. 34. Their responsibility terminates at their. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Kenton Road, Greater London. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. . Some dropwire (notably dropwire 12) has 0. Deep Secret 1. As you can see there are 4 lights at the top of. Find out more. ; Check that the thin white fibre optic cable is fully inserted. But you will have heard of BT, BT Broadband. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. It said: “The current Openreach model has served the UK very well resulting in high levels of investment, intense retail competition, very high levels of coverage and take up and low prices. If there isn't then they will offer you one and you can ask them how much to move the pole. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. Most telecommunications cable has a 0. RM 2MGY6RN – Egham, UK. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. As we reported back in February 2021, Openreach have been conducting somewhat of a proactive policy review of this issue, and they recently shared their latest thinking with PIA ISPs. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. C. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. The latest batch of locations accounts for a total of 5 million extra premises, all of which will be upgraded as part of their £15bn project to cover 25 million premises by December 2026. Mar 30, 2023. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. Openreach, which runs the UK’s digital network, is continuing its longstanding relationship with ADVA as it evolves its infrastructure to meet the bandwidth, timing and programmability needs of. There can be a charge but Sky will explain that if it applies. We're network builders. Highlinder Answer. 19/03/2023 – We’ve started building and it should be available “ soon “. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. It’s important to resolve those issues, but website optimization is about more than that. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. I have connected BT Openreach fibre box directly into pfSense 2. For example, providing services to a tenant. We're network builders. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. As usual, the public briefing on this. Message 5 of 18. Its a private property and new build. 2Gbps and 1. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. The company confirmed the reinstatement of a dividend to shareholders. PON flashing and LOS off. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. 1. I also have brown cable whereas my old one was black. Both these items are used by BT Openreach, and are extremely robust. The CBT is that odd looking rectangular black box at the top of a pole with circular nodules sticking out – they can usually handle up to 12 ports and in busy areas may become full. This BT box is on first floor. 86 per metre for single bore, £0. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Internet providers and manufactures. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Post 3 of 20 1,067 Views. Produced by Openreach. Reset, change or get help with your login details. 2 - Blue wire. His test showed that the internet signal is coming in the house so it must have. Emigrate to somewhere with FTTP. Our investigation. The fixed price for moving the Master socket is just for that. This is a small network termination point. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Check all cables are firmly plugged in. His test showed that the internet signal is coming in the house so it must have been the box. Is there a way to contact openreach to enquire? Used there post code checker and it. 0 LikesDec 27, 2022. For sale lostock hall and surounding areas Preston | Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . I have just set up a system in a new build. My issue is not with indentifying the problem, there's clearly a knackered connection somewhere. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . Tall, dark & handsome. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. You sound like my wife, she got all uppity when Openreach put a box outside our house. If you’re using wi-fi, try a couple of devices. Openreach has 536 reviews (average rating 1. I reset everything to see if that helped but it didn't. The situation described above is what recently. com Password BTThe BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. Some wires may need to be trimmed. 75 miles from fibre cabinet. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. 2: Seeker. Carrickfergus, Ballyclare, Glengormley * – all in County Antrim, Northern Ireland. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. There is no law regarding your master. Power cycle method two: Press the Reset button on the side of the Openreach modem and hold it in for five seconds. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. Also worth remembering that the first thing Openreach do when prepping an area for FTTP is to sort out all the blocked ducts so the contractors can push the new cables through. In the past, we’ve talked quite a lot about. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. If it is Optical fibre then it would not be affected. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. I was just thankful for the brilliant broadband. • Fit the double back box to the wall. Fit the Duct 54/56 Swept Tee. The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. How to report crimes and scams. 131 Views. The phone stopped working, and. Openreach has 535 reviews (average rating 1. . Openreach ‘underground’ or wall mounted residential ‘kit’ generally is grey in colour , VM or the cable company’s that became VM tend to have green underground ducts and can have brown wall blocks, if the wall mounted equipment is brown it’s not likely to be Openreach, perhaps you can take a. •. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. Last modified on Thu 5 Nov 2020 06. Hi, Has anyone experienced issue with no power / lights showing on Openreach box? Tried in same socket as the Sky router so know there is power available via socket. deleted. The socket allows Engineers to. Business, Economics, and Finance. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. Ask for a different face plate with phone and RJ11 socket as above i. Find a hotspot and learn how to connect your devices. [ re: Pheasant] [ link to this post]Hi all. Alternatively, the Openreach cables may terminate on one of their network termination and test points in those areas. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). My brother, who is also with Plusnet, upgraded to fiber but they have not fitted an Openrech box but. Message 3 of 10. Re: Replace grey box outside property. Go to solution. Openreach have to apply to the council for this and depending on the road. Talk talk Wi Fi Hub. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Message 5 of 18. Paint to match your walls. The reason BT Openreach is special is because it took over the BT. If you’re a highways authority and you see faulty. This is an example of an ONT:Use a screwdriver to carefully remove the old phone jack from the wall, gently revealing the home's phone wiring. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. 67 Comments. Re: BT Manhole infront of front door. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the. Coronavirus: Delivery, installation and repair information >. 2 Openreach: Developer uide Contents 01 Internal equipment 04 02 Home wiring 06 03 Developer self-install 11 04 Cabling and ONT positioning 14 05 Single dwelling units (SDUs) 19 06 Multi dwelling units (MDUs) 21 07 Commercial units 25 08 Duct laying 28 09 Modular jointing chambers – QuadboxTM 32 10 Joint boxes, footways and frames & covers 35 11. Connection from box to house has been lifted and shifted - no improvement. Having trouble with broadband or phone in your new-build home? Here are some things you can try. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. Property is significant distance from telegraph pole in the street. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. The more bores the larger the duct. My electric meter is broken, I have been receiving free electric for the last 10 months. Spine duct access was originally £1. When my original ADSL (currently 76mb line) was installed, the. If you want to keep the extension in the hall then that would need a regular single BT431 faceplate to avoid confusion in the future, together with the correct connection to the master. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. When do we need a wayleave? We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren’t the legal owner of the land or a property, such as an apartment building. It was installed over a number of days, with up to 8 Openreach vans outside and a large number of O[enreach personnel inside. Results render the broadband box near. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . We connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses – large and small – to the world. Sponsored Links. If you wish, a member of our security team will then be in contact with you. Same outcome as many others. If you’ve got one of these, try these checks. co. TEL 1-2: On (any) The fibre home phone line is live on your modem. We'll drill through your wall from the outside of your property so we can connect the Full Fibre boxes and cables. The telephone network up to the Network Termination Equipment (NTE, or master socket) in the UK is now owned and maintained by Openreach. Press the Power button again until all the lights come back on. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. The CBT is one of those odd looking rectangular black boxes (with various nodules sticking out), which you’ll often see affixed to the top of poles in Openreach’s overhead FTTP deployments . As I mentioned above, you should ensure the freeholder is aware . Yes. Reply. Residents in Stanstead, Suffolk have been left delighted after BT staff camouflaged the Openreach box Credit: East News Press Agency. 8Gbps product pilots will have a max rate (interface) of 2. The sensible solution is always somewhere in the middle. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. Gently pull the wires so that you can remove the old jack. route overhead cable underground. (This number is reserved for calls about our. How to report a problem. 28. I'm not sure I changed any FTTP soft-switch in the hub manager, I did a factory reset though - I'll investigate. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. I know that a "standard" proceedure will be. We'll use the information you provide to report the issue to the necessary maintenance team in your area. Openreach will normally plan and build FTTP in a way that ensures there will be enough lines to cater for expected demand, but there are sometimes cases where. Turn the Openreach fibre modem's power off, then back on. Make sure the power cable is connected to your Hub and the power socket. neil. For example, providing services to a tenant. Attaching something to a drop pole would have. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. If someone has helped give them Like. Im assuming from the original BT socket 2 and 5 goes to the corresponding ones on the replacement socket, where do wires coming off of A and B go. Solved: Hi, There is a BT manhole/footway cover in front of our home. The engineer should fit a NTE5C socket with g. How it all works. The ONT tends to be installed inside your home (wall. 28. This is where your router will connect. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Using a 15Mtr SC/APC-SC/APC 2mm Fibre Optic PatchCord with a SC/APC-SC/APC Singlemode Simplex Fiber Optic Adapter Coupler, I was able to move the fiber Openreach box as desired, with no drop in connectivity or speed. The ONT is the small box our engineer installed inside your home when we set up your service. We aren't due to move in till August but trying to find broadband options. He didn't even bother getting the Openreach modem out of the box or suggest using it. After months of chasing Openreach and having BT FTTP broadband incorrectly subscribed to and then cancelled ( as it was not actually installed. g. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted double back box on the internal wallRe: New Build Open Reach. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has. Hi, The tree outside my house on the footpath is effecting my Broadband signal. 90% unfavorable 7% positive. If you haven’t heard of Openreach you won’t be alone. A cable tester is the simplest thing to do then. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. There has been no update. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Re: Openreach Street Markings. Erica122. Gisela Robinson paints one of the BT boxes near English Bridge in Shrewsbury. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. Press the Power button on the back until all the lights go off and wait for 5 minutes. They both requested Openreach engineers, with the second being booked for 20th. Charge. Reply. The following is a new article about the latest OR ONT. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Amount of compensation. 10 Sep 2023 07:56 PM. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge because there is no pavement. PerhapsLater Posts: 1 Newbie. 'Senior' Openreach engineer assigned; visited once, said nothing he could. Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. Don't hold much hope of it being resolved soon. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please wait for your modem to connect. Is this Openreach ‘box’ a CBT or a CSP ( assuming you are correct in thinking it’s part of the ‘ fibre’ network ) , a CBT would be unusual unless the property in question was part of a terrace, and the copper pair distribution was from an external wall block , in which case the fibre distribution can simply mirror this , so the CBT is in effect. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). Then a cable from the FTTP box goes into the WAN connector on the back of the router. If i reboot the pfSense box, sometimes there is a internet connection, sometimes there is no internet connection. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. Missed appointments. The two trial locations will be in Lancs & Merseyside and Manchester. 04 Sep 2021 11:04 AM. 17-08-2020 12:21 PM. Wait for the power light to come on and stop flashing. This includes managing the copper phone line network and rolling out cutting-edge full fibre. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. If. The suggestion by @Attie and @grawity of using a coupler and an SC/APC cable proved to be successful. Re: Ont power cable. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Openreach has 536 reviews (average rating 1. Virgin Media. Villager was angry the broadband box ruined picturesque scene in Long Melford. 07-09-2022 3:00 PM. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. Openreach won’t fix our fault. 2 million in. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. ago. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. 9 February 2016 at 3:54PM. Then call 999 as soon as it’s safe to do that. Finally, We have recently had FTTP installed within our apartment block ( About 2 weeks ago), with the invisilight OFS box installed above each flat entrance door. An Openreach modem is a white box that looks. So if your spaghetti junction is indeed the first entry point for the incoming line, then just move the master socket to there & break the link to the hall. _____ Sky Q 2TB v2 (Q150. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. Just to be clear, here are the lights:Re: Question about Openreach laying cables. Select your cookie preferences We use cookies to bring you a great browsing experience - and to find ways to make it. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. Following pressure from MPs. | Read 1,461-1,480 Reviews out of 1,965To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Hi. 54 for 2 bores and ducts with 3 or more bores are £0. “In theory, Openreach. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. Sky sent out an engineer and they texted to say it's fixed. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. Show reporter’s name. Openreach modem dsl light off. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. 44 per metre. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. Reply. 17-08-2020 12:21 PM. Then he forgot to come back. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Mar 30, 2023. 16-11-2019 4:22 PM. This box needs to be close to your router and they'll both need to be near a plug socket. About £60,000 worth of cable has been stolen from BT Openreach boxes in a west Suffolk village. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Options. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. If activation fails, then an Openreach Field Technician may have to visit. Line Down-Very Poor response from Openreach. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Live in a rural area 0. #3.